Business purpose: use "heart" to operate, "new" to win.
Customer Service Principles:
Do not win or lose with customers
Not right or wrong with the customer,
Only solve problems for customers
Just argue for price.
Hot pillow - love of life, dedication to the cause;
Toughness - courage to take the setbacks and dare to succeed;
Collaboration - unity and cooperation, communication and trust, work together in harmony, work together;
Innovation - concept innovation, technological innovation, management innovation, business innovation.